CASE STUDY ELECTRONIC COMPONENTS
INTELLIGENT APPLICATION： ORDER TO DELIVERY
01 — Background
A global leader in thermal management with a market cap exceeding $4.385B; global market share surpasses 50% in core product lines.
15,000+ employees with revenue balanced 50/50 between domestic and overseas markets, serving Home Appliances, Automotive, and Robotics sectors.
02 — Challenges
Empowering Intelligence: Enhancing Data Fluidity and Strategic Visibility
To drive intelligent decision-making, the priority is to automate manual touchpoints and integrate scattered operational data. This ensures an end-to-end panoramic view for real-time strategic agility and response.
Scaling Global Operations: Synchronizing Diverse Business Standards
As expansion accelerates, the focus is on harmonizing regional settlement logics across 20+ core systems. The objective is to transition localized diversity into a standardized data foundation for global operational consistency.
03 — Solution
INTELLIGENT APPLICATION： ORDER TO DELIVERY
Phase 1: SRM Pilot & Digital Sourcing Control
Core Focus: Establishing a foundation via Supplier Relationship Management (SRM). Deliverables: Managed procurement demand and executed consulting-to-implementation cycles to ensure Operational Controllability.
Phase 2: OTD Core Competency Advancement
Core Focus: Enhancing the Order-to-Delivery (OTD) cycle. Deliverables: Knowledge institutionalization and application optimization; achieving Integrated Business & Asset Management for streamlined operational governance.
Phase 3: Comprehensive Enterprise-Wide Coverage
Core Focus: Scaling the unified standard across all business scenarios. Deliverables: High-efficiency operations and seamless cross-functional synergy; full-spectrum coverage of the Upstream-to-Downstream OTD ecosystem.
04 — Key Performance
Turnover Reduction
Reduction in front-line employee turnover rate
Workload Decrease
Decrease in administrative personnel workload through automated workflows
Metrics Governance
Centralized governance of 300+ base indicators and 70+ strategic KPIs